Your Privacy Is Our Commitment

pk89 is a safe and reliable online betting and casino platform for Bangladeshi users. We place the highest importance on our users' privacy and are firmly committed to protecting your personal information.

This privacy policy will inform you about what types of information pk89 collects, the purposes for which that information is used, how it is stored, and what rights apply to you. By using this platform, you will be considered to have agreed to the terms of this policy.

Please read this privacy policy carefully before visiting our site, creating an account, or using any service. If you have any questions, please contact our support team.

pk89 collects certain types of information to operate its services smoothly and provide users with a quality experience. We collect only the information that is reasonably necessary to deliver our services.

1.1 Personally Identifiable Information

During account registration and subsequent activities, we may collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification purposes)
• Mobile number
• Email address
• National ID or passport number (where applicable for identity verification)
• Payment account details (bKash, Nagad, Rocket, Upay)

1.2 Automatically Collected Information

When you use pk89, our system automatically collects certain technical information:

• IP address and device information
• Browser type and version
• Operating system information
• Site usage patterns and session information
• Information obtained from cookies and similar tracking technologies
• Login time and session duration

1.3 Financial Transaction Information

For deposit and withdrawal transactions, we store the necessary financial information. However, we do not store complete payment card numbers or sensitive bank account details — transactions are completed through the relevant mobile financial services (bKash, Nagad, Rocket, Upay).

pk89 uses collected information for the following legitimate purposes. We do not sell or transfer your information to unauthorized third parties in any way.

2.1 Account Management and Service Delivery

• Account creation, verification, and maintenance
• Processing deposits, withdrawals, and transactions
• Providing bonuses, promotions, and VIP benefits
• Tracking gaming history and account balance
• Providing customer support and resolving issues

2.2 Security and Compliance

• Preventing unauthorized access and fraud
• Age verification (confirming 21+ years)
• Detecting and preventing suspicious activity
• Responsible gaming monitoring and support

2.3 Service Improvement

• Analyzing and improving platform performance
• Personalizing the user experience
• Planning new features and services

pk89 adopts industry-standard technical and administrative measures to ensure the security of your information. Our security infrastructure is continuously reviewed and improved.

3.1 Encryption and Technical Protection

• SSL (Secure Socket Layer) encryption — all data transmissions are secured
• Stored data is kept in encrypted format
• Secure server and data center infrastructure
• Regular security audits conducted
• Access control and multi-factor authentication systems

3.2 Administrative Protection

• Only authorized personnel can access personal information
• Regular data protection training for staff
• Strict adherence to data protection policies and procedures
• Systems in place for rapid detection and response to any data breach

3.3 Payment Security

All financial transactions — deposits and withdrawals — are handled through the secure infrastructure of bKash, Nagad, Rocket, and Upay. pk89 does not store any complete PINs or passwords.

pk89 does not sell, rent, or commercially transfer your personal information to third parties. However, sharing information may be necessary in the following limited and legitimate circumstances:

4.1 Service Provider Partners

Technology service providers, payment processors (bKash, Nagad, Rocket, Upay), and game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft) engaged to operate our platform may have access to the necessary information on a limited basis. These partners operate under strict confidentiality agreements and may use information only to provide the specified services.

4.2 Legal Obligations

In response to court orders, directives from regulatory authorities, or lawful requests from law enforcement agencies, pk89 may be required to disclose necessary information in compliance with applicable law.

4.3 Fraud Prevention

Information may be shared as part of cooperation with regulatory bodies for the purpose of detecting fraud, preventing money laundering, and combating other financial crimes.

The pk89 website uses cookies and similar technologies that help improve your browsing experience and maintain the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: Necessary for login sessions, security verification, and core platform functionality. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collected to understand platform usage patterns, which helps improve the quality of the service.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. However, please note that disabling essential cookies may make some important platform features unavailable.

pk89 does not retain your information beyond the period necessary for service delivery. However, certain information must be kept for a specified period due to legal obligations and financial regulatory requirements.

6.1 Active Account Information

We retain your information while your account is active. Even after a request to close an account, records of financial transactions and account activity history may be retained for a specified period as required by legal and regulatory obligations.

6.2 Data Deletion Requests

After account closure, you may request deletion of data that falls outside legal obligations. Please contact our support team in this regard. However, data retention may be necessary in cases of ongoing investigations, dispute resolution, or legal proceedings.

pk89 believes you have full rights over your own information. Your key rights regarding your information are outlined below:

7.1 Right to Access Information

You can log in to your pk89 account at any time to view your stored information. If any information is incorrect, you can request a correction through the support team.

7.2 Right to Correct Information

If any information stored in your account appears to be incorrect or incomplete, please notify our support team. We will correct it as quickly as possible.

7.3 Right to Close Account

You may request to close your account at any time. Any pending transactions or bonus-related matters need to be settled before the account is closed.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional communications from pk89, you can have this stopped at any time by notifying our support team. Please note that important account-related transaction notifications cannot be disabled.

7.5 Right to Data Portability

You may request a structured copy of your personal information. The support team will assist you in fulfilling such a request.

pk89 is an adults-only platform. Our services are intended only for individuals aged 21 or older. We do not knowingly collect or store information from any minor.

Age verification is a mandatory step during registration. If we discover that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their child is using our platform, please contact our support team immediately.

pk89 may review and update this privacy policy as needed. The policy may be revised due to changes in services, technological developments, or legal requirements.

9.1 Notification of Changes

If significant changes are made to the privacy policy, we will notify you via email or a notification on the platform. The updated policy will take effect from the date of publication.

9.2 Continued Use

If you continue using pk89 after a policy change, it will be assumed that you have accepted the revised policy. Therefore, it is recommended that you check this page regularly.

If you have any questions, concerns, or requests regarding the privacy policy, please contact pk89's support team. We provide assistance in both Bengali and English, 24 hours a day, 7 days a week.

To learn about other policies and terms on our site, visit the Terms and Conditions and Responsible Gaming pages.